Customer help center
Everything you need to know about booking, payments, and managing your appointments.
Booking an Appointment
The 5-step booking flow: service, staff, date, details, payment.
Managing Your Bookings
View, cancel, and reschedule upcoming and past appointments.
Payments & Deposits
Prepay, deposit, and pay-at-appointment modes explained.
Reviews & Ratings
How to leave a review after your appointment.
Recurring Bookings
Weekly, biweekly, or monthly recurring appointments.
Account Settings
Profile, password, email preferences, and account deletion.
New to BookOrielle?
Check out our step-by-step booking guide for a complete walkthrough of the booking flow.